1 hour ticket response
Prompt assistance is our greatest responsibility and this is why we have a team of proficient customer support engineers who will be happy to offer a quick reply to any question that you might have. Simply send your support ticket from your Web Hosting Control Panel and we will reply within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute tech support ticket response time.
A Topflight Customer Support Service
Our customer support staff representatives have substantial experience in the shared website hosting market and are skilled enough to deliver a quick solution to your problem. If, however, the case at hand is not within the competency of a client support engineer, the tech support ticket will be forwarded to a programmer or administrator for further investigation.
An Easy–to–Navigate Help Section
To help you get a quick tip on how to use a given service, we have implemented a really user–friendly Help section in our Web Hosting Control Panel. You can search through a large selection of web hosting account management articles and website management articles, take a look at our F.A.Q. repository or check out our instructional video tutorials.
