Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your assistance requests will be dealt with within maximum 60 min after the support ticket or e–mail was received. If your issue needs further assistance from a system administrator, we’ll forward the support ticket or the e–mail to the person on duty then leave a note to inform you that more time will be required for discovering the optimal solution. Furthermore if you take advantage of the Managed Servers package, all of the server management tasks included there will be carried out whenever you decide.

  • Top quality support service

  • An Excellent Customer Care Service

  • Our client support team will be at your disposal 24x7x365 if you need help while working with our Web Hosting Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated server. What is more if you need help with all the day–to–day administration tasks on your dedicated server, you can make use of our Managed Servers package, that includes backup disk storage space, Operating System updates every week, troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Web Hosting Control Panel with a circumstantial knowledgebase, which includes extensive explanations of its features and functionalities. Also, we have created exhaustive video tutorials that will further instruct you how to carry out a certain operation or resolve a frequently experienced issue. The educational articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel via the Help and Videos buttons situated in the top right corner.