There're lots of shared website hosting suppliers available, but most of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll receive through this particular way of communication may vary depending on the provider - several of them offer professional telephone support, various others offer basic and customer support only because some issues are more time-consuming and it is far easier to be resolved through a ticket, particularly when the situation has to be escalated. Still, it is good to find that you could always reach your website hosting provider since there are countless small matters which can be managed effectively and in a timely manner with a telephone call, not mentioning that you'll be able to get more info for the services even before you become a client.
Phone Support in Shared Website Hosting
Because we have live telephone support 14 hours per day, you'll be able to get in touch with us and consult with one of our customer support agents to find out more about the shared website hosting that we offer and ensure that our servers match the system requirements for your websites prior to you buying anything. For your convenience, we now have telephone numbers on three continents so that you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you can call about general and billing issues, or even about some technical matters. If the situation is strictly technical or it requires more time to investigate, you should go through our ticketing system, which will allow both you and our technical support crew to monitor the info provided by each side.
Phone Support in Semi-dedicated Servers
When you want more information about the semi-dedicated servers that we offer, you'll be able to call one of the three support lines that we have around the globe - in the U.S.A., the UK and Australia. Thus, you will be able to check in advance whether our services are suitable for your web sites. In case you are already our customer and you've got a semi-dedicated account, you can contact us over the phone for 14 hours every day about any kind of billing or common queries. For entirely tech troubles you will have to use our ticketing system in order to contact our technical support since sometroubles simply require additional time to be taken care of, but we will help you over the phone with countless minor technical problems as well, saving you efforts and time.