In case you have a website, a problem can always occur and it does not automatically need to be connected with the web hosting service itself. For instance, something may go wrong when you bring an app up to date or some crucial content could be modified or deleted unintentionally. Regardless of what the nature of the problem may be, you will have to touch base with the respective client service staff and request them to recover a backup or to help you fix the problem that you are confronting. How promptly they will do this will determine the length of time that your websites will be unreachable. For specific websites such as social networking sites or Internet shops, a continual outage duration often means lost users and cash. That’s why, it is of principal importance that you use the services of a company that provides not only a good customer support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can just forget about waiting for hours on end, or even a whole day, to obtain a reply to a technical support ticket or an email. Irrespective of when you contact us, we’ll get back to you within 60 minutes max with any technical and sales questions that you may have. In reality, our actual reply time scarcely ever exceeds twenty-thirty minutes. As we’re available 7 days a week, you’ll always get support in a well-timed fashion and we realize precisely how critical this is in the electronic era. Shortly after you contact us, we will respond to your questions. In case you bump into any technical difficulty, we will rectify it instead of you, or we’ll provide you with all the necessary information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our amazingly fast support services. You’ll get a response to any ticket posted from the web hosting Control Panel or e-mail sent to our client and tech support staff within the hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes substantially less time to examine and resolve a problem. We will provide you with more information if the solution entails something that should be done on your end. If you get in touch with us during weekends or public holidays, the response time will be the same and due to the fact that our support staff is on duty 24 hours a day, 7 days a week, 365 days a year, you’ll get instant assistance for any technical, billing or general issue irrespective of what time of day or night it is.