A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient method to get some info about the hosting services or have some problem resolved as you're talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of mistakes any time you exchange information such as usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you can do something else while the representative examines the issue in question. What's more, you are able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you will need to pay when you are calling to a different country.
Live Chat Support in Shared Website Hosting
Together with the telephone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the shared website hosting that we offer in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for entirely tech matters you have to open a ticket to our technical assistance team, since such matters need additional time to be taken care of, you may still get in touch with us through our live chat for some tech information. For example, we're able to help you set up an email address in your email client or troubleshoot a variety of problems, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all of our semi-dedicated servers, you will be able to get the the right answers for any questions you may have or get numerous troubles dealt with instantly. Our service is available every single day, thus you'll be able to speak with an agent even on holidays and weekends. In the event that you are not sure which plan would be better for your web sites or if our leading-edge cloud hosting platform matches some system requirements, you may come on our live chat prior to purchasing anything. In case you're a current customer, you are able to receive more info about billing issues, account settings and various common technical issues you may experience, for instance when you can't set up an email account in a client on your computer system. The live chat will save you lots of time no matter where you are or when you contact us.