If you’ve bought a hosting package and you’ve got certain inquiries about a given feature/function, or in case you’ve stumbled upon a certain issue and you require assistance, you should be able to get in touch with the respective client support team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, because of the fact that the most effective way to handle an issue most often is to send a ticket. This kind of communication renders the replies exchanged by both sides easy to track and enables the technical support engineers to escalate the situation in the event that, for instance, an administrator should become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you will need to use no less than two separate accounts to get in touch with the client support staff and to actually manage the hosting space. Non-stop switching from one account to another could often be a headache, not to mention the fact that it requires quite a long time for the majority of web hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
Our shared website hosting feature an integrated ticketing system, which is part of our in-house created Hepsia Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything associated with the hosting service itself in one and the same location – payments, files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks of the mouse without needing to leave your Control Panel. During the process, you may choose a category and our system will present you with a number of help articles, which will supply you with additional info and which may help you resolve any particular problem even before you send a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, so you won’t require another support platform to contact our client service staff – you can do this on the spot in the event that you face a predicament. Sending a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our smart search box, you can swiftly find any ticket that you’ve already submitted. You can send a ticket at any particular moment in time since our customer support team members are available to you 24-7-365 and respond in less than 60 minutes, although it seldom takes this much to get a reply. With the Hepsia Control Panel, you will have everything in one single place and you can forget about needing to use two or more platforms to solve a simple issue.