The client support that you can get from your shared website hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical problem with an active account. Timely and clear info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine website hosting provider not from a reseller. When you acquire a hosting account via a company that does not own its servers and it cannot access them directly, it is very likely that you'll wait for a day or two in order to get a reply to any kind of query, thus your web sites may remain offline for ages. However, a supplier that provides various means of communication and has a technical support staff that is available at any time will assist you to right away and help you limit or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for all our shared website hosting plans are twenty-four-seven, so you can forget about waiting for several days to get assistance. In case you are not our client yet, you can call us, chat with a representative or send an e-mail message. In case you do have an account, you are able to open a support ticket in addition to the other three methods of communication. You're able to choose the best way to contact us depending on what your location is or what device you use. We will assist you for almost any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and basic questions. Our representatives can help you find the ideal package or give you info about our servers, to verify if the system requirements for your sites are met. In case you are an active client, you can also get in touch with us through e-mail or through our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We warrant that if you use these two methods of contact, you will get an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you have used the web hosting services of other service providers, even large ones, you're able to compare the reply time as it usually takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the USA, the UK and Australia as well as a live chat service. If you're an existing customer and you require assistance with some technical issue that requires longer time to investigate or resolve, you are able to open a support ticket through your billing account or you will be able to send an email and we will take care of the issue and send you a reply within one hour. The reply time is warranted 24/7, including weekends and holidays, but for many issues it takes a maximum of half an hour to get assistance. The support service covers the VPS and all the pre-installed software it comes with, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get timely support in general, let alone if you manage an entire server, so every single dedicated server that we offer features 24/7 support with 1-hour reply time guarantee regardless of the issue. This service is totally free for all the problems with your server or the software that was installed by our admins during the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing area or you can send an email message, and the actual reply time for both rarely exceeds thirty minutes since we have administrators available 24-7-365. If you need general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and consult with a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you can include to your server package from the billing Control Panel.